IT Support Engineer – .NET | ITSM | Azure DevOps

Job Title: IT Support Engineer – .NET | ITSM | Azure DevOps

Location: Bangalore
Work Mode: Work from Office – 4 days a week
Experience: 10+ years

Job Description:

We are looking for an experienced IT Support Engineer with strong exposure to .NET applications, ITSM/ITIL processes, and Azure DevOps. The ideal candidate will be responsible for application support, incident management, and close coordination with development and operations teams to ensure smooth service delivery.

Key Responsibilities:

Provide L2/L3 application support for .NET-based applications

Handle incident, problem, and change management as per ITIL framework

Monitor, analyze, and resolve production issues within defined SLAs

Work with Azure DevOps for incident tracking, deployments, and CI/CD support

Perform root cause analysis and implement preventive measures

Coordinate with development teams for bug fixes and enhancements

Prepare documentation, SOPs, and knowledge base articles

Support release management and post-deployment validations

Required Skills:

Strong experience in IT Support / Application Support

Hands-on experience with .NET / .NET Core applications

Solid understanding of ITSM processes aligned with ITIL

Experience working with Azure DevOps (Boards, Pipelines, Repos)

Knowledge of ticketing tools and SLA management

Excellent troubleshooting and communication skills

Preferred Qualifications:

ITIL Certification (preferred)

Experience in enterprise production environments

Ability to work independently and mentor junior team members