Manager - TQM

This role is responsible to develop and implement company’s total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality

Responsibilities

Functional Responsibilities

Develops and implements total quality management (TQM) programs and initiatives
 Integrates and aligns the processes that will best achieve the desired results
 Make continual improvement of products, processes and systems
 Create standards used to measure quality results and to drive continuous improvements
 Support the identification & execution of Process improvement projects and manage end-to-end cost optimization
 Drive process excellence by mapping, standardizing and re-engineering end-to-end business processes to eliminate waste, reduce cycle time and enhance customer experience
 Define and track process performance metrics (KPIs, SLAs), establish process governance and drive data-driven decision making through root cause analysis and statistical process control

Requirements

Qualifications PG - MBA
Experience 5-6 years of experience in process improvement, TQM & business excellence
Functional Competencies Exp in Identifying key business processes exceptions and bottlenecks
Experience in planning and executing performance & process transformations
Demonstrated ability to implement continuous improvement programs
Strong Knowledge on TQM, Lean, Six Sigma tools and framework, Data Inference
Process mapping and re-engineering
Root cause analysis and structured problem solving
Change management, process automation / digitization awareness and stakeholder governance
Behavioral Competencies Strategic and analytical thinking
Strong communication and interpersonal skills
Problem solving and decision-making skills
People Management & Networking skills