Application support demand

Job Description – Application Support Engineer (L2)
Domain: Banking & Financial Services
Location: Mumbai / Hyderabad (Client Location)
Experience: 3–5 Years
Key Skills: Window/ AIX/ Linux/ Redhat OpenShift/Basic SQL/ hands on with Monitoring tools, Strong troubleshooting /Understanding of ITIL processes
Role Summary
We are seeking an experienced Application Support Engineer (L1) (L2) to provide end-to-end production support for mission-critical banking applications running on Red Hat OpenShift (OCP) platforms. The role involves production incident management, application deployments, monitoring, release management, and cloud migration support. The candidate will work closely with Development, DevOps, Infrastructure, DBA, Security, and Business teams to ensure high application availability, operational excellence, and SLA compliance.
Key Responsibilities
• Application & Production Support & Monitor application health and ensure high availability.
• Manage P1/P2/P3 incidents, service requests, and production issues.
• Perform incident triage, troubleshooting, root cause analysis (RCA), and service restoration within SLA.
• Prepare RCA, SOPs, operational documentation, and knowledge articles.